Client Services and Disclaimer Agreement
This agreement (“Agreement”) is between Behold Retreats SAS and (the “Guest” or “You” and “Your”)
The parties shall be collectively known as the “Parties” and individually a “Party”.
WHEREAS, Behold Retreats is engaged in the provision of Services with the aim of helping individuals who have hidden, unconscious emotional blockages that prevent them from realizing their full potential. The Guest should always use the Services provided by Behold in conjunction with supervised professional psychiatric treatment when objectively necessary.
WHEREAS, the Guest desires to engage Behold Retreats to perform a number of services (the “Services”) which may include diagnosis, coaching, and treatment by plant-based or other type of psychotropic treatment and aftercare.
NOW, THEREFORE, the Parties agree as follows:
Section 1: Becoming a Behold Client
Behold Retreats and acceptance as a guest. Behold will review the Guest’s needs during the initial meetings between a Behold sales staff member and the Guest. Behold staff are experienced coaches and therapists and are trained in the benefits of a wide variety of counselling, coaching, and natural plant-based treatments. After initial evaluation by the Behold team, Behold may draw the conclusion, in its sole discretion, that it cannot help the Guest and deny the Guest any further Services. In event that Behold draws the conclusion that a Guest cannot be helped by Behold all Fees paid by the Guest for any non-rendered Services shall be returned to the Guest within five (5) working days.
Behold Recommendations for Treatment. Behold staff are rigorously trained to help guests and are treatment agnostic. Behold staff will not recommend nor arrange treatment or treatments which lay outside internal Behold guest guidelines for a particular diagnosis. Behold stakes its reputation in helping its Guests to a treatment regimen that is developed as the Guest is assessed, not as requested by the Guest. In the event of a dispute between Behold’s decision to withhold a particular treatment for the Guest and any treatment that is requested by the Guest, Behold shall, at its sole discretion, decide what, if any, treatment shall be given to Guest. The Guest may at any time refuse any treatment suggested for Guest.
Section 2: Term, Termination, Fees and Payment and Guest Satisfaction
2.1 Term. This Agreement shall commence upon receipt of the first payment of program fees as they are invoiced to the Guest.
2.1.5 A guest may not book a retreat that is more than 12 months from the date of first payment made by the guest.
2.2 Termination. Behold Retreats may immediately terminate this Agreement at any time in sole discretion upon written notice to the Guest if the Guest is in breach of this Agreement or specific rules (“Rules”) which pertain to a regimen of treatment which shall be given by notice to the Guest prior to the commencement of the provision of Services either remotely or at a Behold retreat center. The Guest shall be asked to specifically acknowledge that he or she has read and is in agreement to abide by those rules whilst being treated by Behold.
2.3 Program Fee. The fees (“Fees”) for Services rendered to the Guest and subject to refund policies that are particular to Services rendered. Prices do not include the cost of plant medicine, psychedelics or similar products. There will be no additional charges for this retreat.
2.4 Refund policy. Before signing this Agreement, you should be aware of Behold’s refund policy relating to the Services that you are purchasing.
Behold’s refund and rescheduling policy is outlined below:
a. In the event that the Guest needs to cancel or postpone their retreat for any reason other than for a medically certified purpose, no refund shall be granted. Guest should refer to their CFAR travel insurance policy to claim a refund.
b. In the event that the Guest needs to postpone their retreat for any reason other than a medically certified purpose, the following policy applies:
For retreats rescheduled more than three (6) months from the initial date, the guest will need to undergo further medical clearance, incurring a $200 USD fee.
c. In the event that a Behold retreat is cancelled for reason of Force Majeure or another other operations reason; including any relevant government prohibition (including, but not limited to travel restrictions), pandemic, act of war or other Act of God, then the Guest shall be entitled to have their retreat rescheduled within 12 months and any further costs relating to medical clearance shall be waived.
2.5 Promotional Material. The Guest may be asked to make a statement about his or her use of Behold Retreats Services. Public use of said statement for promotion shall be done with the express written consent of the Guest.
Section 3: Privacy, Liability, Indemnity, Disclaimer, and Insurance
3.1 Consent to Give and Use of Guest Data. The Guest consents the use of his / her personal data provided to Behold in relation to Behold’s provision of the Services only, either provided by Behold or a Behold affiliate. Behold shall keep confidential and use on a ‘need to know’ basis Guest’s information internally. The Guest consents to Behold’s transmission of Guest data to and from any independent contractors within its own network that have in turn covenanted to maintain Behold’s Guest information confidential at the same or higher standard as this Agreement. Furthermore, Guest agrees to allow for relevant information from Behold therapist coaching sessions to be shared with any retreat where the Guest shall go to participate in treatment. Finally, Guest gives express permission for the retreat to share any relevant information about the Guest’s retreat with a Behold therapist or partner retreat center (affiliate) for the purposes of reintegration coaching or the provision of other Services.
3.2 General Disclaimer and Disclaimer of Liability. Neither the Guest nor Behold shall be liable to each other as a result of the Services rendered to the Guest by Behold or any independent third party or affiliate. The nature of plant-based therapeutics can be unpredictable and individuals may have known or latent conditions which may lead to undesirable outcomes. Behold shall take all reasonable steps to insure quality care for Behold Guests at all times whilst the Guest is in treatment by Behold either remotely or at a Behold affiliate retreat center. The ability of Behold to safely administer the Services to the Guest requires that the Guest give true and complete answers at all times to Behold personnel during the course of their treatment. Guests who have acknowledged or manifested psychotic, dangerously erratic behaviour, schizophrenia, bipolar or other related disorders and or known to have a pattern of seizures or other neurological disorders shall be precluded from any and all plant-based therapeutics. It is the responsibility of the Guest to be truthful in the disclosure of any and all information in the Guest onboarding and treatment processes. The Guest expressly acknowledges that plant-based therapeutics can be dangerous and outcomes can be unpredictable that can in rare instances may result in death. Behold completely disclaims responsibility for any Services performed to and on behalf of any Guest. The Guest acknowledges that Behold is constantly working to update its knowledge of diagnoses, coaching, and treatments however no guarantees can be given to Guest in terms of safety or outcomes. Certain treatments work differently on different individuals and the Guest explicitly recognizes this. Results depend on the Guest’s individual efforts, transparency and honesty in the diagnosis process, dedication to the treatment process, aftercare, and reintegration process to both attain and to maintain those breakthroughs achieved while working with Behold. The Guest is solely responsible for any damage caused to himself/herself as a result of the Services provided by Behold or its affiliates and further indemnifies Behold against any claims for any type of damage brought against Behold by a third party on their own or the Guest’s behalf.
3.3 Behold’s Duty to Inform. Behold reserves the right to inform any retreat for whom a Guest has been booked, if it becomes aware either during or after the Guest’s coaching sessions that the Guest has been untruthful in the disclosure of any medical conditions that should preclude that individual from receiving any plant-based therapeutic treatments. After having informed or having learned of any dishonesty in your answers with regards to the disclosure of medical conditions, Behold may at its discretion withhold the provision of any further Services and you shall not be eligible for a refund.
3.4 Insurance. Guest shall be solely responsible and is strongly encouraged to purchase all medical and travel (“Cancel For Any Reason”) insurance required for themselves and their party for any travel and Services to be performed for the Guest. Due to the innovative and unconventional nature of some types of plant-based therapy treatments offered by Behold partners, some insurers may refuse to cover certain treatments. Behold shall not be responsible for any Guest loss whilst travelling to or from any affiliate treatment centre or for any loss relating to the Behold Refund policy. Any guest who executes this Agreement acknowledges the Behold Refund policy in Clause 2.4 above.
3.5 Confidentiality. Both Parties agree to keep the contents of this Agreement and all Behold treatment materials and methodologies used in the provision of the Services confidential.
3.6 Non-disparagement. Both Parties agree not to make any publicly disparaging comments of the Guest or Behold. Both Parties acknowledge that such comments are harmful and may cause monetary and other non-quantifiable damages.
Section 4: Miscellaneous
4.1 Entire Agreement. This written Agreement comprises the entire agreement between the Parties with regards to the subjects of this Agreement. The Guest is not relying on any oral or written representations to enter into this Agreement. Any modification of this Agreement shall only be valid if modified in writing by the Parties.
4.2 Governing Law and Jurisdiction. This Agreement and any disputes relating to this Agreement shall be governed and construed in accordance with the laws of Hong Kong and any court of competent jurisdiction shall have the right to hear any dispute between the Parties.
4.3 Severability. If any part or clause of this Agreement is found to be illegal or invalid by a court of competent jurisdiction, then that part or clause shall be struck out with the remainder of the clause and contract in force.
4.4 Supplementary Products. Payments for retreats do not include the cost of plant medicine, psychedelics or similar products. There will be no additional charges for this on a retreat. Supplementary Products Exclusion: Participants acknowledge and agree that these Fees presented and payable pertain solely to Services and Offerings, and will not include the cost of any plant-medicines or similar products (collectively, "Supplementary Products") which may be provided, offered, or distributed by a Commercial User, or any other party, in connection with Services or Offerings. Retreat Guru shall bear no responsibility or liability in connection with any provision, offering, or distribution of Supplementary Products, and is not a party thereto. All capitalized terms used herein shall carry the same meaning as assigned to them in Retreat Guru's Terms of Service
Section 5 : Code of Conduct Relating to All Retreats
5.1 Refund for Early Departure. If the Guest leaves a retreat premises before their reserved stay is over, no full or partial refunds shall be granted. The Guest leaving is responsible for transportation once he has left from the premises.
5.2 Unacceptable Behaviours. The following behaviours are unacceptable in all circumstances and will result in the Guest being sent home without notice and without refund:
a. sexual harassment or sexual relations with any other retreat attendees or any retreat staff;
b. behaviour that puts the Guest or others’ lives at risk;
c. repetitive disruptive behaviours inside or outside the ceremony that creates discomfort for other guests, or significantly interferes with the healing process of other guests;
d. use of any illicit substances or drugs of any kind taken to or consumed at the retreat venue; and
e. theft
5.3 Guest Information. Behold will not share any personal information relating to any guest without that guest’s explicit permission.
5.4 Refrain from Controversial Topics. The Guest agrees to refrain from discussing politics or other controversial subjects that cause unease with other guests.
I acknowledge and agree that these terms and conditions govern my purchase of Services from Behold.